CURRENTLY NO TURN UP ON THE DAY SLOTS ARE AVAILABLE, YOU WILL NEED TO BOOK ONLINE.
Due to the changed corona level, only same households / support bubbles can visit the butterfly house, we do understand this brings disapointment, but we must follow the rules
Due to further technical issues we are reverting back to the deposit system, you pay £10 to reserve your slot, you then pay for your parties tickets on arrival, if the total equals more you pay the difference, or if under £10 we will refund the difference.
PLEASE ENSURE YOU ARRIVE FOR YOUR BOOKING 5 MINUTES BEFORE, SO WE CAN ENTER YOUR TICKET DEPOSIT BARCODE ON THE SYSTEM AND PAID FOR THE REST OF YOUR TICKETS, AND GET YOU IN PROMPTLY AS SLOTS ARE EVERY HALF HOUR AND THERE IS NO WIGGLE ROOM TO EXTEND IF YOU ARE LATE. IF YOU ARE LATE WE CANNOT PARTIALLY REFUND YOU.
PLEASE BRING YOUR PRINTED OUT TICKET WHICH WILL BE IN YOUR EMAIL OR AS AN ATTACHMENT, PLEASE CHECK YOUR JUNK FOLDER IN CASE IT HAS SLIPPED IN. IT IS EASIER FOR US IF IT IS PRINTED
We understand not everyone wants to book online but during covid this is the only option as it limits the amount of people in our shop so we can keep everyone safe and so that people can shop for plants safely too and we don't want butterfly queues forming in the shop at this time due to the ongoing covid situation, once we are in a better state and rid of covid, we can reinstate pop up on the day visits without mandatory booking.
If you know someone who cannot use or have access to a computer to book with us, perhaps you could help someone out and do it for / with them, we don't want anyone to miss out on the butterflies.
Please be mindful of what you wear on your visit, as we cannot store coats etc, and the butterfly house is hot and humid.
Face coverings or masks are now law in shops and the butterfly house is no exception.
We will be selling masks for 50p at the till if you forget to bring yours.
Please do not be offended if we ask you to wear one, if you are exempt that is fine just let us know. The butterfly house is a hot humid environment,
A one way system is in operation but you can loop back around during your time slot.
All children must be accompanied by a paying adult.
Adults (17-59) £4
Children (3-16) £3
(Under 3's Free.)
Over 60's (60+) £3
2 Adults, 2 Children £12
Carer goes Free (Must show Details)Please contact us to discuss specific requirements.
No food / drink allowed.
Buggies are not allowed in the butterfly house.
You can cancel by emailing us at firstname.lastname@example.org or call 01322527389 please when emailing us a cancellation provide us with the name on the booking and email address used.
If you do not cancel your booking with us 24 hours before your visit, we reserve the right to keep your deposit as we will lose valuable income.
Due to Covid restrictions and in order to get as many people to see the butterflies as possible, we will only be able to offer 30 minute slots, but during the 6 person government rules there will be only 6 people max in the butterfly house so in that respect you can enjoy the butterflies and still social distance.
A one way system is in operation but you can loop back around during your time slot. Please be mindful of others and social distancing.
Covid aside we will tell you important information, please make sure you are aware of these on arrival, Covid restrictions means it is mandatory to wear a mask in our shop and butterfly house unless you are exempt. We also clean door handle on the butterfly house and exit push door after every visit.
The rules in brief:
All children must be accomanied by an adult.
No food or drink.
Photos for non commercial use are allowed.
Do not touch the flowers.
Do not touch the butterflies they are extremely fragile, we can assist with any issues as we know how to pick them up without damaging them.
Watch where you walk as they do land on the floor.