In our old normal times, we would have no restrictions, but as you are aware all this has changed.
Face masks are now mandatory in shops (Except medical exemptions), we urge you to wear them especially in the butterfly house is a humid hot experience as the butterflies need heat to live as they are tropical, the conditions are far different from outside. But in confined spaces, it is advisable to wear masks.
Butterfly house time limits, sadly to ensure we can get as many people in to the butterfly house we are limiting visits to 15 minutes, we do apologise and hopefully when we eventually get back to a new normal we can revise this.
Payments, where possible we kindly ask that you pay by contactless card, mobile or watch (or any new device that pop up !). This helps minimise our staff touching currency and yourselves from getting change.
Cleaning, we will be cleaning used baskets and trollies before going back out, we will clean surfaces and door handles and our electronic equipment every hour and before we open up for the day.
Please note as we have live butterflies we can not clean the butterfly house at all we will wipe down our exit door though. Vents open and close at a set temperature so air flow gets in.
Hand Cleaning, there will be a sink outside our shop entrance, we kindly ask you to wash your hands before entry.
If you feel unwell at all please do not risk it by visiting us.
For the butterfly house we will need to take a name and phone number from a lead contact in your group or yourself for NHS Test & Trace, should anyone become ill after visiting, we can contact everyone who visited, this data is shredded after 21 days, inline with government guidelines.
Our till will be fitted with screens to protect us and you.
Please keep your distance from customers, we have markings on the floor to follow and signage, butterfly house will now operate a one way system.
We know it is a lot to ask and observe, but we thank you for your support.
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